> For the complete documentation index, see [llms.txt](https://docs.icustomer.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.icustomer.ai/reference/agent-catalog.md).

# Agent catalog

The specialized agents iHarness coordinates, what each covers, and where you see their work.

iCustomer Platform is not one model in a chat box. Behind [iHarness](/iharness/what-it-does.md) works a team of specialized agents, each an expert in one part of the loop. You never manage them, and you never talk to them directly: iHarness owns the conversation, routes the work, and the agents deliver. Their names appear as bylines on the work they produce, so you always know which specialist did what.

The team, mapped to the loop:

| Agent   | Specialty                  | What it covers                                                          |
| ------- | -------------------------- | ----------------------------------------------------------------------- |
| Sam     | Market intelligence        | Reads your market and surfaces what is moving.                          |
| Ivy     | Identity and data          | Resolves events to real people and accounts, and keeps your data clean. |
| Angela  | Audience intelligence      | Builds and enriches your audiences, and knows who they are.             |
| Joel    | Growth ops and decisioning | Turns goals into the next move for each audience.                       |
| Brandon | Paid media                 | Activates and tunes paid distribution.                                  |
| Lina    | Outreach                   | Runs outbound and moves pipeline.                                       |
| Mira    | Measurement                | Measures what worked and feeds it back.                                 |

Where you meet them: a byline on a delivered artifact ("researched by Sam, market intelligence"), a name on a draft card, a credit in a [decision trace](/concepts/decisions-and-traces.md). In conversation there is only one voice, iHarness.

The team is pre-built and comes with every plan; there is nothing to configure.


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